This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party. “Control” means ownership of 50% or more of voting shares or equivalent rights.
• Application refers to the Smoove Exchange App, the software provided by the Company.
• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SMEX Pte. Ltd., a company registered in Singapore and operating in the Philippines.
• Cookies are small files placed on Your device by a website to track activity and preferences.
• Device means any device that can access the Service, such as a smartphone, tablet, or computer.
• Personal Data means information that relates to an identified or identifiable individual.
• Service refers to the Application, the Website, or both.
• Service Provider means any third-party individual or company processing data on behalf of the Company.
• Usage Data refers to data collected automatically when using the Service.
• Website refers to Smoove Exchange, accessible at https://www.smoove.world
• You means the individual or legal entity using or accessing the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information, such as:

• Email address
• Phone number
• Usage Data

Usage Data
Collected automatically, including:

• IP address
• Browser/device type and version
• Pages visited, time and date of visit, time spent
• Mobile identifiers and operating system
• Diagnostic or analytical data

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve your experience. Cookies are small text files stored on your device when you visit a website or use an app.

Why We Use Cookies:

• Essential Cookies: To enable core functionality like login and security.
• Functionality Cookies: To remember your preferences (e.g., language or login settings).
• Performance Cookies: To help us analyze usage and improve performance.
• Marketing Cookies (if applicable): To deliver relevant content or offers based on your usage.

You can control or delete cookies through your browser settings. If you disable cookies, some parts of our Service may not function properly.

Use of Your Personal Data

We may use your personal data for the following purposes:

1. To provide and maintain the Service.
2. To manage Your Account and access to features.
3. To fulfil any contract with You.
4. To contact You with updates or notifications.
5. To send You news or offers, unless You opt out.
6. To respond to Your inquiries.
7. For business transfers (e.g. mergers, sales, restructuring).
8. For internal analysis and Service improvement.

Sharing Your Personal Data

We may share Your information:

• With Service Providers (e.g. analytics, messaging).
• For business transfers.
• With Affiliates (under this same Privacy Policy).
• With business partners (for promotions or services).
• In public areas (posts or user interactions).
• With Your consent (for other purposes).

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined here.
We may also retain:

• Usage Data (for diagnostics, improvement).
• Data required by law (e.g. regulatory obligations).

Transfer of Your Personal Data

Your data may be transferred to, and maintained on, computers outside of Your jurisdiction. We will ensure all transfers have appropriate safeguards and are in line with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request deletion of your data. You can do so by:

• Logging into Your Account and deleting your profile, or
• Contacting Us directly (see below).

Upon deletion:

1. All personally identifiable data will be erased.
2. Remaining data will be anonymized if not legally required.

Note: Deletion is irreversible and you will lose access to your account.

Disclosure of Your Personal Data

We may disclose data:

Business Transactions
In case of merger, acquisition, or sale, Your data may be part of the transferred assets.

Law Enforcement
We may disclose Your data if required by law or valid requests from public authorities.

Other Legal Requirements
We may disclose Personal Data to:

1. Comply with legal obligations,
2. Protect Company rights or property,
3. Investigate fraud or misuse,
4. Protect user or public safety,
5. Protect against liability.

Security of Your Personal Data

We implement reasonable security measures, but no method is 100% secure.
In case of a data breach, we will notify You where required and permitted by law.

Children’s Privacy

Our Service is not directed to individuals under 18.
We do not knowingly collect Personal Data from minors. If we learn that we have inadvertently done so, we will delete such data unless legally required to retain it.

Your Data Privacy Rights (Philippines)

Under the Philippine Data Privacy Act of 2012, You have the right to:

• Access Your data,
• Correct or update inaccurate data,
• Object to processing,
• Withdraw consent,
• File complaints with the National Privacy Commission.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
We will notify You by:

• Posting updates on this page, and/or
• Email or in-app notification (where applicable).

You are encouraged to review this Policy periodically.

Contact Us

For questions or concerns about this Privacy Policy, or to exercise Your rights, contact our Data Protection Officer at:
[email protected]

Or by mail:
SMEX Pte. Ltd.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914